Frequently asked questions
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Our frequently asked questions section is the fastest way to resolve any query.
The only purchase limit we have is the stock of our online store. If you want to make a wholesale purchase, send us an email to email@example.com
Both the showroom and the online shop handle the same prices.
You cannot reserve or label products from our online shop. Payment is always made for the total amount of the purchase.
It means that you can buy in advance the most exclusive products in the collection! They are produced in limited quantities, so you can reserve them and make sure you receive them as soon as they enter! In these cases the product is close to entering, but is not yet in stock; In the product detail, the estimated delivery time is shown.
All the products we publish are in stock. If any size or color runs out, it will appear out of stock. Send us an email to firstname.lastname@example.org so we will notify you when there is stock.
If you cannot find the product you are looking for in the online shop, it is because it is not yet available or is already out of stock.
You will find the description of the product as well as its composition in the file. However depending on the browser or the screen from which the product is viewed, there may be a variation in terms of color.
Because our garments are unique pieces and for life that we do not mass produce. That’s why when you choose a product in pre-order, in addition to having it exclusively, you help us in the production chain avoiding waste and overstock.
Each product you buy from us has a unique, irreplaceable and unrepeatable stamp.
When you see a product in our online shop in pre-order you can buy it to reserve it. Once you buy it, between the next 10 and 15 business days it will be ready to send it to you.
The invoices issued by our online shop are to the final consumer. If you need invoice A, send us an email to email@example.com after making your purchase, with all the necessary data, so we issue it.
Payments at joannabraun.com.ar are made through the MercadoPago platform. You have 3 installments without interest with Amex, Visa and MasterCard. You can also pay in cash through coupons or bank transfer.
www.joannabraun.com has a credit card collection system that is 100% secure. The numbers are encrypted and do not suffer any kind of threat in our data bank, being sent directly to the credit card administrator.
Shipping and delivery
Once the product is shipped, you will receive an email with your guide number to track online. You will be able to verify the status of your shipment through the tracking page of.
It depends on the type of shipping you have selected. Keep in mind that if there is a holiday, the purchase is considered as if it was made the next business day. During special actions such as Cyber or promotions on the website, the processing, shipping and delivery times may be affected. Clients will be informed in due course of the respective delays.
Your order can be received by anyone over the age of 18 who is at the registered address.
This is very unusual. Please contact us via email at firstname.lastname@example.org. Don’t forget to have your order number on hand.
You can choose to withdraw your order for free through our showroom in Recoleta: av. Liberatador 662. We will send you an email from email@example.com advising you. It is very important that you wait for this email before approaching the showroom!
When you make the purchase and select a withdrawal at the store, you will be able to enter the name of the person who is going to withdraw it. You have to present yourself with the ID. In the caseof sending to withdraw by Glovo, Rappi, private courier motorcycle or any other person other than the one that appears on the invoice or authorized to withdraw, you must inform the customer servicevia email to firstname.lastname@example.org, informing that will be sent to withdraw by a third party and provide the name of the person who will do it.
Yes, we have international shipments through DHL.
Yes, changes can be made with your invoice up to 30 days after receiving your purchase.
Returns are only accepted in the event that the purchased product has a factory fault and is unused.
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If you have any questions, or if you need help to make your purchase, do not hesitate to contact us so we can help you! You can do it by whatsapp at +54 9 11 3767 5155 or write us an email to: email@example.com from 9 a.m. to 4 p.m.